R1 Concepts = BAD Service

[ttah8]

So I ordered my slotted, zinc plated rotors May 24th. And hmm, I still dont have my rotors. So I called and they told me they out-source the plating work on the rotors so it takes awhile. Didnt get any confirmation shipment email, I called back...they tell me they made a mistake and drilled my rotors instead of slotting them, they would re-do it and it would be shipped out Friday June 2nd and would send me a confirmation email. Monday June 5th, no confirmation email...I call back and they said they were behind and will send it out today. At 730pm that night, I got a confirmation email only to find that they are sending it to the WRONG city. My order confirmation clearly says 61615 Peoria, they send it to 62615 Auburn. So they will "try" to get UPS to fix it when it arrives in Illinois, or I have to wait until it gets returned to them, so they can send it out again...how gay is this?

[Kdawg207]

Hate to bust yur ranting bubble - but from May 24th - to today is not even 2 weeks.
I woulnd't expect rotors that are receiving a special finish etc... for at least 3-4 weeks on average. Yes it seems like they have dropped a few balls in this whole thing - but 2 weeks is not worth a tear in my eye

Be Patient grasshopper



PS...you can call UPS on yur own to redirect the shipment

[gaowners32]

not to mention mike from r1 concepts is sick with teh huck up once you have bought a few sets.

so dont be an :asshat and be patient

[Mirage85]

I just ordered a set for my girlfriend's Alero the other day, I hope to have them so I can put them on this weekend, her brakes are getting bad. Im going to get a set for my car as well when I get some new wheels.

[gaowners32]

just a reminder for people who dont live in warm climate all year round i would not get cross drilled just because they will crack after winter i got through a set every year after winter. Just get slotted pay the $5 extra

[Mirage85]

just a reminder for people who dont live in warm climate all year round i would not get cross drilled just because they will crack after winter i got through a set every year after winter. Just get slotted pay the $5 extra


Never heard of anyone having that problem before, anyone else have this problem?

[Molson]

my FB Rotors didn't crack, but they sure rusted and grooved badly.

[laxjax13]

r1 concepts sent me a rotor that got chipped during shipment so i called them up that day and they sent me a brand new one, which came in about 4 days. thats pretty good service if you ask me :) oh and they also let me keep the chipped rotor :)

[blake]

Hate to bust yur ranting bubble - but from May 24th - to today is not even 2 weeks.
I woulnd't expect rotors that are receiving a special finish etc... for at least 3-4 weeks on average. Yes it seems like they have dropped a few balls in this whole thing - but 2 weeks is not worth a tear in my eye

Be Patient grasshopper



PS...you can call UPS on yur own to redirect the shipment
yeah really

i thought when i looked at this thread he had been waiting a while :amraam:

[ttah8]

I was completely fine with the time it took to make/plate the rotors, I guess I'm just on edge how the screwed up the shipment. I'm just hoping they can fix it once it gets somewhere in Illinois. So I dont have to wait for UPS to return it to them, so they can re-send it.

[coupe]

I can beat that.
I bought autodynasty chrome headlights. It took 3 weeks to get them. I opened the box and they where the black headlights not chrome. So i call them. Their english was so bad that it took forever for me to tell them that they sent me the wrong headlights. So i send them back. Takes 1 week to get all the way back to them. THEN they send me the right ones, that took 3 more weeks. So in the end i waited 7 weeks total to get what i payed for.

Oh and i have another one for ya. I bought a CAI from APOC years ago and waited 9 MONTHS and never received a thing. I emailed once a week and NEVER got a response. AFter a few legal threats he sent me my money back.

Moral of the story is buying off the internet has its ups and downs.

Dont worry, you will love your R1's, i LOVE mine! You should have gotten slotted and drilled though, they look way cooler.

[CoopGT]

Damn this thread almost gave me a heart attack this morning when I read it. Hope my order goes well .